Refund policy

Last Updated: July 30, 2025

We want you to be completely satisfied with your purchase. If you experience an issue with your order, our Refund & Replacement Policy explains how we can help.

1. 99-Day Money-Back Guarantee

We offer a 99-Day Money-Back Guarantee on eligible purchases.

If you are not satisfied with your product, you may request a refund within 99 days of receiving your order.

To request a refund:

  • Contact us at hello@originaltumbler.store

  • Provide your order number

  • Explain the reason for your refund request

  • Provide photos or other information if requested

Once your request is reviewed and approved, we will provide instructions for the return if a return is required.

The product may need to be returned in its original condition and packaging. Refund eligibility may depend on the condition of the returned product.

2. Damaged or Defective Products

If your product arrives damaged, defective, or with a manufacturing issue, please contact us within 7 days of delivery.

To help us verify the issue, you must provide:

  • Your order number

  • Clear photos of the product and packaging

  • A continuous 360° unboxing video showing the package from all sides before and during opening

  • Photos or video clearly showing the damage or defect

The 360° unboxing video is required for damage claims because it helps us determine whether the damage occurred during shipping or before delivery.

If the damage or defect is confirmed, we may offer a replacement or refund, depending on the situation and availability.

3. 360° Unboxing Video Requirement

For protection against shipping damage, we strongly recommend recording a full 360° unboxing video.

The video should:

  1. Show the unopened package from all sides

  2. Clearly show the shipping label

  3. Show the condition of the package before opening

  4. Continue while the package is being opened

  5. Clearly show the product and any damage

Claims for shipping damage may not be accepted if sufficient video or photographic evidence is not provided.

4. Incorrect or Missing Items

If you receive the wrong product or an item is missing from your order, contact us within 7 days of delivery.

Please include:

  • Your order number

  • Photos of the package and shipping label

  • Photos or video of the items received

  • A description of the issue

After verification, we will arrange an appropriate replacement or refund.

5. Change-of-Mind Returns

If you simply change your mind about your purchase, you may still be eligible under our 99-Day Money-Back Guarantee, provided the product meets our return requirements.

Products that have been damaged, heavily used, altered, or returned without the required information may not qualify.

6. Refund Processing

Once your return or refund request is approved, we will process the refund to the original payment method where possible.

The time it takes for the refund to appear in your account may depend on your bank or payment provider.

7. Non-Returnable Situations

A refund or replacement may not be available where:

  • The product was damaged through misuse or improper handling

  • The product was intentionally altered or modified

  • The damage occurred after delivery due to customer use

  • Required evidence for a damage claim is not provided

  • The product does not meet the applicable return conditions

8. How to Contact Us

For refund, replacement, or damaged-order requests, contact us at:

Email: hello@originaltumbler.store

Please include your order number in your email so we can assist you as quickly as possible.

We reserve the right to review each request individually and determine whether the requirements of this policy have been met.